Privacy Policy

This Privacy Policy explains how we handle your data when you visit our website, create an account, place an order or contact us. Please read this Privacy Policy carefully. If you have any questions or concerns, please contact us using the details at the end of this page.

1. What Information Do We Collect About You?

We may collect and process the following categories of information:

Information You Provide to Us

When you register an account, place an order, contact us, complete surveys, provide feedback or participate in promotions, we may collect:

• Name
• Email address
• Telephone number
• Billing and delivery addresses
• Account login details
• Order history
• Communications with us

Information Collected Automatically

When you browse our website, we may collect:

• IP address
• Browser type and device
• Operating system
• Pages visited and time spent
• Referring websites
• Approximate location
• Cookie and tracking data

Payment Information

Payments are processed securely by third-party payment providers. We do not store your debit or credit-card details.

2. How Will We Use the Information About You?

We use your personal data for the following purposes:

• To process and fulfil orders
• To manage your account
• To deliver products
• To provide customer support
• To respond to enquiries
• To personalise your visits to our website
• To improve our services
• To detect and prevent fraud
• To comply with legal obligations
• To send marketing communications where you have consented

We do not sell your personal data.

3. Sharing Your Information for Order Processing

When fulfilling your order, we may share relevant personal information (excluding payment details) with:

• Courier and delivery companies
• Warehouse and fulfilment partners

This is necessary to deliver your products to you. We keep records of purchases so that we can deal with enquiries, handle complaints and ensure communications are relevant.

4. Circumstances in Which We May Share Data With Others

We may share limited personal information with trusted third parties who provide services to us, including:

• Payment processors
• Website hosting providers
• IT and security services
• Marketing and advertising platforms
• Analytics providers
• Professional advisers
• Customer-support platforms

All such third parties are contractually required to use your information only for the services they provide to us and to keep it secure.

In the event that our business or assets are sold or transferred, customer records may be included as part of that transaction. You will be notified where legally required and the new owner will be required to continue to protect your information in line with this policy.

We may also disclose information if required to do so by law or in response to lawful requests from regulatory, governmental or law-enforcement authorities.

5. Marketing

We may send you information about products and services offered by Lotessa Ltd which may be of interest to you.

You will only receive marketing communications where you have given consent or where permitted by law.

You may opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

6. Access to Your Information and Corrections

You have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate information
• Request deletion where appropriate
• Object to certain processing
• Restrict processing
• Request data portability

Requests can be made by contacting us.

7. Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. When visiting other sites, please review their own privacy policies.

8. Changes to Our Privacy Policy

We keep this Privacy Policy under regular review and will post any updates on this page. The date at the top shows when it was last revised.

9. About Cookies

Cookies are small text files placed on your device to collect standard internet-log information and visitor-behaviour data. They help us:

• Operate our website
• Improve functionality
• Analyse traffic
• Personalise content
• Display relevant advertising

You can configure your browser to refuse cookies or remove them. However, some website features may not function properly as a result.

10. Types of Cookies We Use

Strictly Necessary Cookies

These are essential for website operation, including:

• Logging into secure areas
• Using shopping carts
• Processing payments

Analytical / Performance Cookies

These allow us to:

• Recognise visitor numbers
• Analyse browsing behaviour
• Improve site navigation
• Optimise performance

Functionality Cookies

These remember your preferences, such as:

• Language
• Region
• Login status

Targeting / Advertising Cookies

These record pages visited and links followed so we can:

• Tailor advertising
• Display relevant offers
• Measure marketing effectiveness

These cookies may be shared with advertising partners.

11. Google Analytics

We may use Google Analytics, which uses cookies to:

• Distinguish users
• Measure sessions
• Track traffic sources
• Analyse behaviour
• Store visitor-level variables

Google Analytics cookies are first-party cookies used solely for analytics purposes.

12. Third-Party Cookies

Third parties, such as advertising networks or analytics providers, may also place cookies on your device. We do not control these cookies and recommend reviewing their privacy policies.

13. Blocking Cookies

You may block cookies using your browser settings. Blocking essential cookies may prevent parts of the site from functioning correctly.

Except for essential cookies, most cookies expire after your browser session or within defined periods.

Contact Details

For questions about this Privacy Policy or how your data is handled, please contact: